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Imagine you're on patrol and pull over a vehicle with diplomatic plates. Or you're at the jail, booking someone under unusual circumstances—maybe a juvenile, or someone with a medical condition. In each case, you know there's a policy that outlines the proper steps to follow—but finding that policy isn't always easy.
Manually searching through policy manuals, skimming search results or waiting for your supervisor’s confirmation isn’t always practical when time matters and resources are stretched. Whether you're facing an uncommon situation or simply need to verify a step, Policy Chat gives you reliable policy guidance in seconds.
Quick, verifiable answers at your fingertips
Policy Chat is an AI summarization tool that provides officers with instant answers to agency-specific policy questions. Answers always include links to the original policy document, allowing officers to quickly reference the source document as needed.
After answering the user’s initial query, Policy Chat suggests related questions to encourage further exploration and deeper understanding of each policy. Policy Chat helps to support consistent access to policy knowledge across your agency, making it a great study aid for promotional exams, and a useful training resource for onboarding.
Accessible through Axon Evidence and the Axon app, Policy Chat gives officers 24/7 access to the information they need—whether they’re on patrol, responding to a call or writing a report. When using Policy Chat in the Axon app, officers can verbally ask questions using speech-to-text capabilities, helping them stay safer and more alert in the field.
Responsible AI with safeguards in place
Policy Chat was developed through Axon’s Responsible Innovation Framework, in close collaboration with our Ethics and Equity Advisory Council (EEAC). A key focus was on building strong, responsible guardrails — ensuring the tool delivers reliable, policy-specific guidance that officers can trust.
Key Safeguards Include:
Grounded in Agency Policy: Policy Chat provides reliable, context-specific answers by pulling directly from the agency’s own policy documents. Like Draft One, it avoids creative interpretation and limits responses strictly to agency-provided content — not external sources. It does not alter or correct policy language. If a question falls outside the scope of available documents, Policy Chat lets users know and encourages refocusing on agency policy.
Transparent, Linked Responses: Each response includes a summary and a direct link to the relevant section of policy, helping officers verify information, build confidence, and act with clarity and compliance.
Officers Remain Accountable: While AI provides helpful, relevant answers — as confirmed through Axon testing — officers are responsible for reviewing responses and referring to original policy documents when making decisions.
Not for Emergencies or Legal Advice: Policy Chat is not intended for emergency use, legal counsel, formal training, or high-risk decisions. In urgent situations, officers should always follow established emergency protocols. Full usage guidelines are available on MyAxon.com.
Get started with Policy Chat
Whether you’re a new recruit, a seasoned officer, or agency staff, Policy Chat makes it easy to access, find and verify department policies. By reducing time spent searching for policy details and supporting consistent policy interpretation, Policy Chat can help your agency strengthen policy compliance to better serve communities.
If your agency is looking to streamline policy access and support confident, informed decision-making in the field, Axon is here to help. To learn more about how Policy Chat can support your team, request a demo today.